Customer Reviews & Real Rider Feedback

Sarah M. — Verified Buyer ⭐⭐⭐⭐⭐

“Best customer service in the equestrian world!”

I was really nervous about ordering a saddle online without trying it first, but the team at Best Horse Saddle Shop guided me through every measurement. When the saddle arrived, it fit my Quarter Horse like a glove. Customer for life!

Mark T. — Verified Buyer ⭐⭐⭐⭐⭐

“Phenomenal leather quality and craftsmanship”

You can tell these saddles are built by people who actually ride. The leather is supple right out of the box, the stitching is rock-solid, and the tree is perfectly balanced. Worth every single penny.

Michael B. — Verified Buyer ⭐⭐⭐⭐⭐

“Stands behind their products!”

Had a minor question about stirrup length adjustment, and their support team called me back within 30 minutes to walk me through it. Outstanding after-sales support!

essica W. — Verified Buyer ⭐⭐⭐⭐☆

“Color was slightly darker than the website photos”

The saddle arrived looking a shade darker brown than it looked on my screen, probably just the lighting in their photo studio. Still looks great on my palomino though. Tooling is clean and the gullet measurement was accurate.

Michael B. — Verified Buyer ⭐⭐⭐⭐⭐

“Stands behind their products!”

Had a minor question about stirrup length adjustment, and their support team called me back within 30 minutes to walk me through it. Outstanding after-sales support!

Awum M. — Verified Buyer ⭐⭐⭐⭐☆

“Took a bit to break in, but horse loves it”

I was super nervous ordering a saddle online without trying it first. Out of the box the leather was a bit stiffer than I expected and took about two weeks of oiling and riding to really soften up. But once broken in? Fits my Quarter Horse great and zero dry spots on his back. Good customer service when I emailed with fitting questions too.

Amanda R. — Verified Buyer ⭐⭐⭐⭐☆

“Shipping box was a bit beat up, saddle was fine though”

The courier definitely wasn’t gentle with the box, so I was worried when it landed on my porch. Thankfully it was wrapped really well inside and didn’t have a scratch. The seat padding is a lifesaver for my lower back on long trails. Knocking off 1 star just for the shipping delay (took 6 days instead of 3).

Brett L. — Verified Buyer ⭐⭐⭐⭐⭐

“Heavy as hell, but it’s a real working saddle”

Listen, this isn’t a lightweight trail toy—it’s a heavy-duty roper and you’ll feel it when saddling up! But that’s exactly what I wanted for ranch work. Horn hasn’t budged after some tough turns. If you want something light, look elsewhere, but if you want durability this is it.

Tom H. — Verified Buyer ⭐⭐⭐⭐⭐

“Finally stopped the slipping on my wide draft cross”

My gelding has zero naturally defined withered area so every saddle rolls on him. Sent a few awkward phone photos to their support team to check the tree size before buying. It took a couple days to hear back from them, but their recommendation ended up working. Saddle stays put now without having to over-tighten the cinch.

Chloe M. — Verified Buyer ⭐⭐⭐⭐⭐

“Five stars isn’t enough!”

From the customer service chat to the unboxing, everything about Best Horse Saddle Shop was top-tier.

⭐⭐⭐⭐⭐ Verified Buyer — Sarah K. (Austin, TX, USA)

“honestly was so stressed ordering online but they helped me do a proper wither tracing. saddle fits my gelding great and he’s moving much freer now

⭐⭐⭐⭐☆ Verified Buyer — David L. (Yorkshire, UK)

“Good team, definitely actual horse folk. Didn’t try and push the most expensive model on me, just picked one that matched my horse’s shoulder structure. Courier was a day late though.“

⭐⭐⭐⭐⭐ Verified Buyer — Ema m. (Melbourne, Australia)

“super smooth process!! emailed them a bunch of annoying questions about gullet sizing and got replies back within a couple hours. packed really well too.“

⭐⭐⭐⭐⭐ “Fast shipping to Australia!”

“Was nervous ordering a saddle from overseas, but tracking was clear the whole way and it arrived in Sydney in 6 days.” — Kylie N. (Australia)

⭐⭐⭐⭐⭐ “Built for long hours in the trail.”

“Took my new endurance saddle on a 20-mile trail ride right after breaking it in. Zero pressure points on my horse and total comfort for me.” — Wayne K. (USA)

⭐⭐⭐☆☆ Verified Buyer — Paula H. (Kent, UK)

“Saddle matched the photos showing cosmetic marks. Taking off 2 stars because processing my trial return paperwork took 3 days of back and forth.”

⭐⭐⭐☆☆ Verified Buyer — Rachel K. (Munich, Germany)

“The saddle is lovely and fits my mare nicely once adjusted. Giving 3 stars because getting the tracking info took longer than expected and I had to follow up twice. Glad it arrived safely in the end though.“

⭐⭐⭐⭐⭐ Verified Buyer — Hannah W. (Alberta, Canada)

“The measurements listed on the website were exact. Took my time comparing against their chart and it was a perfect match. Fits both me and my mare comfortably with no bridging. Zero surprise customs fees to Canada either.“

⭐⭐⭐⭐☆ Verified Buyer — Megan C. (Lyon, France)

“High quality leather craftsmanship and helpful staff throughout. The leather color was a bit darker in person than shown online, but after a light conditioning it looks stunning on my bay gelding.“

⭐⭐⭐⭐⭐ Verified Buyer — Elena R. (Utrecht, Netherlands)

“Love the deep seat on this dressage saddle! It’s done wonders for my leg position in trot extensions, and my horse is swinging through his back much better without feeling restricted in the shoulder. Grippy leather with almost no break-in time.

⭐⭐⭐⭐☆ Verified Buyer — Sophie L. (Gloucestershire, UK)

“Bought a high-end dressage saddle and was impressed by the leather quality straight out of the box. Seat balance is fantastic. Only issue was fighting to thread my stirrup leathers through the bars the first time as the leather was very tight

⭐⭐⭐⭐⭐ Verified Buyer — Karen B. (Wellington, FL, USA)

“Riding 3 to 4 horses a day, comfort is non-negotiable. I bought this to use across multiple warmbloods with similar back shapes and it’s been fantastic. Zero lower back strain for me, and plenty of spinal clearance for the horses

⭐⭐⭐☆☆ Verified Buyer — Monika H. (Vienna, Austria)

“Fits my Warmblood’s wide shoulders well, which was my main goal. However, I found the wording on the trial policy a bit confusing regarding international returns and had to email support twice to clarify timelines

⭐⭐⭐⭐⭐ Verified Buyer — Charlotte D. (Cheshire, UK)

“Took a chance on a certified pre-owned dressage saddle to stay on budget and I’m so glad I did! Aside from minor billet marks, you’d think it was brand new. Fresh flocking, perfect billets, and saved hundreds of pounds

⭐⭐⭐⭐☆ Verified Buyer — Gemma P. (Sydney, Australia)

“Plenty of spine clearance throughout the wide channel, which was essential for my sensitive horse. The wool flocking feels smooth and soft without hard lumps. Solid construction and quick delivery to Aus.

⭐⭐⭐⭐☆ Verified Buyer — Samantha G. (Oxfordshire, UK)

“The knee and thigh blocks are placed perfectly for shorter stirrup lengths on XC runs. Gives just enough support without locking your leg into an awkward spot. Great value for money.

⭐⭐⭐⭐⭐ Verified Buyer — Fiona D. (Christchurch, New Zealand)

“My horse is jumping much more open and round through his shoulders now. No pinching at the wither whatsoever and he’s lifting his front end significantly better over 1.10m fences.“

⭐⭐⭐⭐☆ Verified Buyer — Cody B. (Fort Worth, TX, USA)

“Tooling on this Western saddle is gorgeous and it fits my broad Quarter Horse gelding like a glove. A bit heavy to hoist up onto a 16.2h horse when you’re tired, but it’s built like a tank and will last forever.

⭐⭐⭐⭐⭐ Verified Buyer — Renee S. (Scottsdale, AZ, USA)

“Padded seat is a lifesaver for all-day ranch work and trail riding. My horse moves freely without any shoulder pinching or girth rubbing. Horn and rigging feel solid as a rock

⭐⭐⭐⭐⭐ Verified Buyer — Valerie J. (Bordeaux, France)

“Wide gullet, great spinal clearance, and plenty of D-rings for attaching saddlebags. Exactly what I was looking for for distance riding across France. Fantastic quality!“