Shipping Policy

At Best Horse Saddle Shop, we know how eager you are to get your hands on your new saddle—and how important it is that it arrives safe, sound, and ready to ride. A saddle is a big investment, which is why we pack every single shipment with heavy-duty protective materials and send it via fully insured, tracked couriers across the USA, Europe, and Australia.

1. Dispatch Times & Express Delivery

24-Hour Express Dispatch: We process and ship all in-stock saddles, tack, and accessories within 24 hours on working business days (Monday through Friday, excluding public holidays).
Same-Day Delivery: Need it fast? Order by 11:00 AM EST to qualify for same-day delivery in select metro areas. Available options and zip/postcode eligibility will show up automatically at checkout.
Pre-Owned & Inspected Saddles: Second-hand saddles get one final bench inspection, leather conditioning, and clean before heading out the door, dispatching within 24 hours of your order.
Weekend & Holiday Orders: If you order over the weekend or on a public holiday, we’ll have your package packed and dispatched on the very next business day (Monday through Friday).

2. Delivery Address Guidelines & PO Boxes

Because of package size, box value, and required delivery signatures, we have a few delivery rules:

Physical Street Address Needed: We can only ship saddles to physical residential or commercial street addresses.
No PO Boxes or APO/FPO Addresses: Major couriers (FedEx, UPS, DHL) won’t deliver large, high-value saddle boxes requiring an adult signature to standard PO Boxes or military APO/FPO/DPO addresses. If a PO Box is entered at checkout, we’ll hold your order and reach out to get a physical address before shipping.

3. Shipping Rates & Free Delivery Options

Calculated at Checkout: Shipping costs are generated live based on your exact location, parcel dimensions, and chosen shipping speed.
Free Standard Shipping: We offer Free Standard Insured Shipping on all new saddle orders across the continental USA, UK, and mainland EU.
Accessory Orders: Standalone accessory purchases (like girths, stirrup leathers, and saddle care products) ship at simple, flat regional rates.

4. Shipping Estimates by Region

We partner with reliable global couriers (FedEx, UPS, DHL, and Royal Mail Express) to get your tack to you quickly and safely:

Destination	Standard Delivery	Express Air Freight	Courier Partners
United States (USA)	2 – 4 Business Days	1 – 2 Business Days (Overnight available)	FedEx / UPS
Europe (UK & EU)	3 – 5 Business Days	1 – 3 Business Days	DHL Express / DPD
Australia & New Zealand	5 – 7 Business Days	2 – 4 Business Days	DHL / Australia Post Express
Rest of World	5 – 10 Business Days	3 – 5 Business Days	DHL Worldwide

5. Full Transit Insurance & Signature Protection

We take total responsibility for your package while it’s on the road:

Adult Signature Required: Every saddle delivery requires an adult signature (18+) upon receipt. Drivers will not drop boxes on doorsteps, porches, or left unattended around the yard.
100% Covered in Transit: Your shipment—whether heading down the road in the US or across the world to Australia—is fully insured against damage, theft, or loss.
Inspecting Your Package: Please check the box when the courier hands it over. If the outer box looks crushed or damaged, ask the driver to make a official note before signing, or refuse the delivery and call us right away.

6. How Your 5-Day Trial Window Works

If you’re buying a saddle under our 5-Day Saddle Trial Program, your trial clock starts ticking on the exact day the courier tracking marks the package as delivered.

As soon as your order ships, we’ll email you a tracking link so you can follow your shipment in real time.
If you need to return a saddle at the end of your trial, contact us for an official insured return label so your package stays fully protected on its journey back to us.

7. Customs, Duties & Import Fees

USA Orders: No hidden customs duties or tariffs on standard domestic orders.
EU & UK Orders: Orders ship with pre-cleared VAT/Customs options where available, or follow standard regional customs guidelines.
Australia Orders: Australian GST and import taxes apply per Australian Border Force regulations for orders valued over AUD $1,000.
Customs Processing: Local duties, VAT, and customs fees are the customer’s responsibility unless explicitly itemized and collected at checkout.

8. Need Help with an Order?

Got a question about international shipping, same-day delivery, or updating a shipping address before dispatch? Reach out to our logistics team and we’ll be happy to help:

Phone: [Whatsapp Us:+1 (419) 280-0596]
Hours: Monday – Friday, 8:00 AM – 6:00 PM EST