Refund & Returns Policy

Last Updated: June 2026

At Best Horse Saddle Shop, customer satisfaction is important to us. We understand that purchasing a saddle online requires confidence, which is why we offer a fair and transparent returns policy.

Return Eligibility

We accept returns on eligible items within 14 days of delivery.

To qualify for a return:

• The item must be returned in the same condition as received.
• The saddle must not have been altered, reflocked, repaired, or modified.
• The item must be free from excessive wear, damage, or misuse.
• All original tags, accessories, and documentation must be included where applicable.

Used Saddles

Many of our saddles are pre-owned and may show signs of use. Detailed descriptions and photographs are provided for every saddle.

Returns for used saddles are accepted within the return period provided the saddle is returned in the same condition in which it was delivered.

New Saddles

New saddles may be returned within the return period if they remain unused and in original condition.

Any signs of use, damage, or alteration may result in a reduced refund or refusal of the return.

Non-Returnable Items

The following items are generally not eligible for return:

• Custom-made or special-order saddles
• Saddles altered or adjusted after delivery
• Clearance or final sale items
• Products damaged through misuse or improper care

Return Process

To request a return:

1. Contact our customer support team within 14 days of receiving your order.
2. Provide your order number and reason for return.
3. Our team will provide return instructions and the return address.
4. Securely package the item to prevent damage during transit.

Returns sent without prior authorization may experience processing delays.

Return Shipping Costs

Unless the item is faulty or incorrectly supplied, customers are responsible for return shipping costs.

We recommend using a tracked and insured shipping service, as Best Horse Saddle Shop cannot be responsible for items lost or damaged during return transit.

Damaged or Incorrect Items

If your order arrives damaged or if you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Photos of the item
• Photos of any packaging damage

We will work quickly to resolve the issue through replacement, exchange, or refund where appropriate.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error.

Saddle Warranty

Many saddles sold by Best Horse Saddle Shop include a warranty covering structural soundness. Warranty terms vary depending on the saddle manufacturer and whether the saddle is new or pre-owned.

Warranty coverage does not apply to:

• Normal wear and tear
• Cosmetic marks or aging
• Improper storage or maintenance
• Accidental damage
• Unauthorized repairs or alterations

International Orders

We proudly ship saddles throughout the United States, Europe, Australia, and many other countries worldwide.

International customers are responsible for any customs duties, taxes, import fees, and return shipping costs unless the item is faulty or supplied incorrectly.

Contact Us

For returns, exchanges, or refund enquiries, please contact:

Best Horse Saddle Shop

Email: [Your Email Address]

Website: [Your Website URL]

Customer Support: Available through our Contact Us page.

By placing an order with Best Horse Saddle Shop, you agree to the terms outlined in this Refund & Returns Policy.

Refund & Returns FAQ

How long do I have to return a saddle?

You may request a return within 14 days of receiving your order, provided the saddle meets our return eligibility requirements.

Can I return a used saddle?

Yes. We accept returns on eligible used saddles as long as they are returned in the same condition in which they were received.

Do I have to pay for return shipping?

Unless the item is faulty, damaged, or sent incorrectly, customers are responsible for return shipping costs.

How long does it take to receive my refund?

Once your return has been received and inspected, approved refunds are typically processed within 5–10 business days to the original payment method.

What if my saddle arrives damaged?

Please contact us within 48 hours of delivery and provide photographs of the saddle and packaging. We will work quickly to resolve the issue.

Can I exchange my saddle for another model?

Yes, subject to availability. Please contact our customer support team to discuss exchange options.

Are custom or special-order saddles refundable?

Custom-made, special-order, or personalised saddles are generally non-refundable unless they arrive with a manufacturing defect.

Do your used saddles come with a warranty?

Yes. Eligible pre-owned saddles sold by Best Horse Saddle Shop include a warranty covering structural soundness for added peace of mind.

Do you ship and accept returns internationally?

Yes. We ship throughout the USA, Europe, Australia, and many other countries worldwide. International customers are responsible for any applicable customs fees and return shipping costs unless the item is faulty.

What condition must my return be in?

Returned items must be in the same condition as received, free from additional wear, damage, alterations, or repairs.

Can I try a saddle before deciding to keep it?

We understand the importance of proper saddle fit. Please contact our team before purchase to discuss fitting advice and suitability to help you make the best choice.

How do I start a return?

Simply contact our customer support team with your order number and reason for return. We will provide instructions for the return process.