Warranty Policy

Best Horse Saddle Shop Warranty

At Best Horse Saddle Shop, we are committed to providing quality new and used saddles backed by professional service and customer support. Every saddle is carefully inspected before shipment to ensure it meets our quality standards.

This warranty policy is provided in addition to any rights and remedies available under applicable consumer protection laws in the United States, Australia, and Europe.

New Saddles

New saddles may include a manufacturer’s warranty depending on the brand and model purchased.

Manufacturer warranties vary and may cover:

• Saddle tree defects
• Manufacturing faults
• Material defects
• Workmanship issues

Customers should retain proof of purchase and any warranty documentation supplied with their saddle.

Used Saddles

All pre-owned saddles sold by Best Horse Saddle Shop undergo inspection before sale.

Eligible used saddles include a 6-Month Structural Soundness Warranty covering significant structural defects that affect the saddle’s intended use under normal riding conditions.

What Our Warranty Covers

Our warranty may cover:

• Structural defects present at the time of sale
• Saddle tree failure resulting from manufacturing defects
• Undisclosed structural faults
• Defects that make the saddle unsafe for normal use

What Our Warranty Does Not Cover

The warranty does not cover:

• Normal wear and tear
• Cosmetic marks, scratches, scuffs, or fading
• Damage caused by accidents or misuse
• Damage resulting from improper storage
• Water, fire, theft, or environmental damage
• Damage caused by incorrect saddle fitting
• Modifications, alterations, or repairs carried out by third parties
• Billet, stitching, panel, or leather wear from normal use

Warranty Claims

To submit a warranty claim:

1. Contact our customer support team.
2. Provide your order number and proof of purchase.
3. Supply photographs and details of the issue.
4. If necessary, return the saddle for inspection.

Approved claims may result in:

• Repair
• Replacement
• Store credit
• Refund

The remedy offered will depend on the nature of the issue and applicable consumer laws.

Consumer Rights

United States Customers

This warranty gives you specific legal rights. You may also have additional rights under state or federal consumer protection laws that vary by jurisdiction.

Australian Customers

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to meet acceptable quality standards and the failure does not amount to a major failure.

European Customers

Customers located in European countries may have statutory rights under applicable consumer protection legislation. Nothing in this warranty policy limits or excludes any mandatory legal rights available under local consumer laws.

Limitation of Warranty

This warranty applies only to the original purchaser unless otherwise required by law.

Best Horse Saddle Shop reserves the right to inspect any saddle before approving a warranty claim.

Any unauthorised modifications or repairs may void warranty coverage.

Frequently Asked Questions

Do all saddles come with a warranty?

Most new saddles include a manufacturer’s warranty. Eligible used saddles include our 6-Month Structural Soundness Warranty.

What is covered under the used saddle warranty?

Structural defects affecting the safety or intended use of the saddle under normal riding conditions.

Does the warranty cover normal wear and tear?

No. Cosmetic wear, scratches, fading, and normal usage are not covered.

What if my saddle arrives damaged?

Please contact us within 48 hours of delivery with photographs of the packaging and damage so we can assist you.

Can I make a warranty claim if I alter the saddle?

Unauthorised modifications or repairs may void warranty coverage.

How do I submit a warranty claim?

Contact our customer support team with your order details, proof of purchase, and photographs of the issue.

Do international customers receive warranty coverage?

Yes. Warranty coverage applies to eligible purchases worldwide, subject to this policy and applicable local consumer laws.

Are manufacturer warranties still valid?

Where applicable, any remaining manufacturer warranty may continue according to the manufacturer’s terms and conditions.

Does the warranty transfer to a new owner?

Unless required by law or specifically stated by the manufacturer, warranty coverage applies only to the original purchaser.

Does this policy affect my legal consumer rights?

No. This warranty is provided in addition to any rights available under applicable consumer protection laws.